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| korea-unified-callcenter [2026/02/21 04:20] – 192.168.0.1 | korea-unified-callcenter [2026/02/21 04:32] (current) – 192.168.0.1 |
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| ====== KOREA UNIFIED CALLCENTER 개발/운영 참조센터 ====== | ====== KOREA UNIFIED CALLCENTER 개발/운영 참조센터 ====== |
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| ===== 시스템 구성도 ===== | ===== 서버 / 인프라 ===== |
| * 시스템 구성도 파일 없음 | * {{:korea-unified-callcenter:inf01_0f0d6a.pptx|솔루션별아키텍처_v0.1.pptx (52KB)}} |
| | * {{:korea-unified-callcenter:inf02_8c470b.pptx|서버구성도_v0.94.pptx (125KB)}} |
| | * {{:korea-unified-callcenter:inf03_959749.pptx|Chakramax 아키텍처.pptx (152KB)}} |
| | * {{:korea-unified-callcenter:inf04_2375eb.pptx|서버구성도-상세.pptx (282KB)}} |
| | * {{:korea-unified-callcenter:inf05_f6d16b.pptx|2024GW-APP-2040-별첨2_솔루션별아키텍처_0729.pptx (413KB)}} |
| | * {{:korea-unified-callcenter:inf06_fc0e3e.pptx|별첨1.[범정부통합콜센터2차] 권익위 목표 구성도v0.991_김두포.pptx (660KB)}} |
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| ===== 개발환경설정 ===== | ===== 개발환경설정 ===== |
| * 참조 문서 없음 | * 참조 문서 없음 |
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| ===== 개발 표준/참조 문서 ===== | ===== 개발표준/참조 문서 ===== |
| * {{:korea-unified-callcenter:m_console_90e2d8.pdf|M-Console 사용 가이드(국민권익위원회).pdf (821KB)}} | * {{:korea-unified-callcenter:dev01_90e2d8.pdf|M-Console 사용 가이드(국민권익위원회).pdf (821KB)}} |
| * {{:korea-unified-callcenter:file_ecce4c.xls|기관,법정동코드유형정의서.xls (24KB)}} | * {{:korea-unified-callcenter:dev02_ecce4c.xls|기관,법정동코드유형정의서.xls (24KB)}} |
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| ===== 배치/운영/배포 ===== | ===== 배치/운영 ===== |
| * {{:korea-unified-callcenter:0716_e0bc07.pptx|0716_형상관리.pptx (263KB)}} | * {{:korea-unified-callcenter:ops01_e0bc07.pptx|0716_형상관리.pptx (263KB)}} |
| * {{:korea-unified-callcenter:1_0_6d2643.pdf|운영자지침서 1.0.pdf (1068KB)}} | * {{:korea-unified-callcenter:ops02_6d2643.pdf|운영자지침서 1.0.pdf (1068KB)}} |
| * {{:korea-unified-callcenter:1_0_9af0c1.docx|운영자지침서 1.0.docx (2715KB)}} | * {{:korea-unified-callcenter:ops03_9af0c1.docx|운영자지침서 1.0.docx (2715KB)}} |
| * {{:korea-unified-callcenter:v0_1_49aed2.docx|운영자매뉴얼(통합콜센터)_v0.1.docx (3741KB)}} | * {{:korea-unified-callcenter:ops04_49aed2.docx|운영자매뉴얼(통합콜센터)_v0.1.docx (3741KB)}} |
| | * {{:korea-unified-callcenter:ops05_a27ea5.xlsx|별첨7. 운영계_VM현황_v0.2.xlsx (96KB)}} |
| | * {{:korea-unified-callcenter:ops06_b60232.pptx|별첨3. [범정부통합콜센터2차] SCP운영요금 정책v0.1_0725.pptx (864KB)}} |
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| ===== 솔루션/구성요소 ===== | ===== 솔루션 ===== |
| * {{:korea-unified-callcenter:file_0520b8.xlsx|솔루션 목록.xlsx (45KB)}} | * {{:korea-unified-callcenter:sol01_0520b8.xlsx|솔루션 목록.xlsx (45KB)}} |
| * {{:korea-unified-callcenter:2_0cf8e6.pptx|2.솔루션템플릿.pptx (59KB)}} | * {{:korea-unified-callcenter:sol02_0cf8e6.pptx|2.솔루션템플릿.pptx (59KB)}} |
| * {{:korea-unified-callcenter:feat_v3_nia_ai_2_f4e8d4.docx|성능테스트결과 - feat v3_NIA(국민권익위원회) 범정부 AI기반 통합콜센터 서비스구축 2차 위탁감리_종료단계_감리수행결과보고서(전문가)_성능_박노완.docx (778KB)}} | |
| * {{:korea-unified-callcenter:ai_2_1_1_2b8058.pptx|원본_권익위_범정부 AI기반 통합콜센터 서비스 구축 2차_연계 범위_1.1.pptx (362KB)}} | |
| * {{:korea-unified-callcenter:1_ai_2_1_1_cf0772.pptx|수정본1_권익위_범정부 AI기반 통합콜센터 서비스 구축 2차_연계 범위_1.1.pptx (386KB)}} | |
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| ===== 보안/품질 점검 ===== | ===== 보안/품질 ===== |
| * 참조 문서 없음 | * 참조 문서 없음 |
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| ===== Miscellaneous ===== | ===== Miscellaneous ===== |
| * {{:korea-unified-callcenter:file_084a61.xlsx|납품목록(산출물 및 증빙서류).xlsx (12KB)}} | * {{:korea-unified-callcenter:msc01_084a61.xlsx|납품목록(산출물 및 증빙서류).xlsx (12KB)}} |
| * {{:korea-unified-callcenter:6_2_1_2_0705_039b6b.xlsx|별첨6. [범정부통합콜센터2차] 1차-2차 장비도입내역-0705.xlsx (37KB)}} | * {{:korea-unified-callcenter:msc02_039b6b.xlsx|별첨6. [범정부통합콜센터2차] 1차-2차 장비도입내역-0705.xlsx (37KB)}} |
| * {{:korea-unified-callcenter:feat_d90873.xls|성능테스트기준 - feat 성능점검_필요정보(사업명).xls (44KB)}} | * {{:korea-unified-callcenter:msc03_d90873.xls|성능테스트기준 - feat 성능점검_필요정보(사업명).xls (44KB)}} |
| * {{:korea-unified-callcenter:2_2_pbx_dialplan_4a17e7.xlsx|별첨2.[범정부통합콜센터2차] PBX Dialplan.xlsx (67KB)}} | * {{:korea-unified-callcenter:msc04_4a17e7.xlsx|별첨2.[범정부통합콜센터2차] PBX Dialplan.xlsx (67KB)}} |
| * {{:korea-unified-callcenter:7_vm_v0_2_a27ea5.xlsx|별첨7. 운영계_VM현황_v0.2.xlsx (96KB)}} | * {{:korea-unified-callcenter:msc05_70ca68.pptx|0522_SW아키텍쳐(녹취).pptx (107KB)}} |
| * {{:korea-unified-callcenter:0522_sw_70ca68.pptx|0522_SW아키텍쳐(녹취).pptx (107KB)}} | * {{:korea-unified-callcenter:msc06_1c30c4.pptx|0522_SW아키텍쳐_(CTI)_넥서스커뮤니티.pptx (108KB)}} |
| * {{:korea-unified-callcenter:0522_sw_cti_1c30c4.pptx|0522_SW아키텍쳐_(CTI)_넥서스커뮤니티.pptx (108KB)}} | * {{:korea-unified-callcenter:msc07_a9abe2.pptx|0522_SW아키텍쳐_(PBX)_아리시스.pptx (108KB)}} |
| * {{:korea-unified-callcenter:0522_sw_pbx_a9abe2.pptx|0522_SW아키텍쳐_(PBX)_아리시스.pptx (108KB)}} | * {{:korea-unified-callcenter:msc08_5b3d27.pptx|0530_시스템아키텍쳐(SSO).pptx (109KB)}} |
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